For Riders
I need help with a ride.
Get help with requesting a ride, finding your driver, understanding your trip, cancellations, fares and payments, lost items, safety concerns and your RideAfrrik rider account.
Rider Support →RideAfrrik Support
How can we help?
Find help with RideAfrrik rides, rider accounts, driver accounts, ride requests, payments, safety, cancellations, lost items and other RideAfrrik services.
Start Here
What do you need help with?
Choose the support path that matches how you use RideAfrrik.
For Drivers
I need help with driving.
Get help with your driver account, registration, ride requests, accepting trips, rider pickup, trip completion, payments, account security, safety and driver support.
Driver Support →The RideAfrrik Journey
Understand your ride from request to completion.
RideAfrrik connects riders and drivers through a straightforward ride-hailing process.
For Riders
Riders use RideAfrrik to request rides, connect with available drivers and travel to their destinations.
1
Enter Your Pickup Location
Enter the location where you want the driver to pick you up.
2
Enter Your Destination
Enter where you want to go so the ride request contains your destination.
3
Request Your Ride
Submit your ride request through RideAfrrik.
4
Get Matched With a Driver
RideAfrrik matches the ride request with an available driver.
5
Meet Your Driver
The driver travels to your pickup location and picks you up.
6
Complete Your Trip
The driver takes you to your destination and the trip is completed.
For Drivers
Drivers use RideAfrrik to receive ride requests, accept trips, pick up riders and complete rides.
1
Go Online
Set your driver availability to receive ride requests.
2
Receive a Ride Request
RideAfrrik sends available ride requests to drivers who are online.
3
Accept the Ride
Accept the ride request you are ready to complete.
4
Pick Up the Rider
Travel to the pickup location and pick up the rider.
5
Drive to the Destination
Take the rider to the destination provided in the ride.
6
Complete the Trip
Complete the trip after the rider reaches the destination and the ride is concluded.
Help Topics
Find the support you need.
RideAfrrik support covers the main parts of the rider and driver experience.
Ride Requests
Learn how riders request rides and how RideAfrrik connects ride requests with available drivers.
Rider Help →Rider Accounts
Get help with signing in, managing your rider account and accessing your RideAfrrik services.
Account Help →Driver Accounts
Get help with driver registration, account access, driver information and using your driver account.
Driver Help →Fares & Payments
Find support for ride fares, payment issues, completed trips and payment-related questions.
Payment Help →Cancellations
Get help with cancelled ride requests, cancelled trips and questions about cancellation-related charges or refunds.
Cancellation Help →Lost & Found
Get support when an item is left behind during a RideAfrrik trip.
Lost Item Help →Safety
Find guidance for rider and driver safety concerns during or around a RideAfrrik trip.
Safety Support →Driver Registration
Learn about creating a driver account and completing the RideAfrrik driver registration process.
Driver Registration →Account Security
Get help with account access, protecting your account and reporting suspicious account activity.
Security Help →Rider Support
Help for every part of your ride.
Whether you are requesting a ride, meeting your driver, completing a trip or managing your account, RideAfrrik support covers the rider journey from beginning to end.
Requesting a Ride
Enter your pickup location and destination, request your ride and get matched with an available driver.
Finding Your Driver
Use the ride information provided through RideAfrrik to identify and meet the driver assigned to your trip.
Ride Details
Review the information associated with your ride and follow the trip from pickup through destination.
Cancellations
Get help when a ride request or trip is cancelled and when you have questions about cancellation-related charges or refunds.
Fares & Payments
Contact support about fare questions, payment issues, completed trips and other payment-related concerns.
Lost Items
Contact RideAfrrik support when you leave an item behind during a trip.
Safety Concerns
Report a safety concern connected to a ride, rider, driver or other RideAfrrik activity.
Rider Account
Get help with account access, account information and other rider account questions.
Feedback
Share feedback about your RideAfrrik experience so the appropriate support team can review it.
Driver Support
Support for every stage of driving.
From creating your driver account to accepting ride requests, picking up riders and completing trips, RideAfrrik provides support for the driver journey.
Driver Registration
Get help with creating your driver account and completing the RideAfrrik registration process.
Driver Account
Get help with accessing your account, managing account information and resolving account issues.
Going Online
Get help with becoming available to receive RideAfrrik ride requests.
Ride Requests
Understand how ride requests reach drivers and how accepted requests become trips.
Rider Pickup
Get support with reaching the pickup location, meeting the rider and beginning the trip.
Completing Trips
Get help with completing trips after taking riders to their destinations.
Driver Payments
Contact support about driver payment questions, completed trips and payment-related concerns.
Safety
Report safety concerns involving riders, trips, vehicles or other RideAfrrik activities.
Account Security
Get help protecting your driver account and reporting suspicious account activity.
Safety Support
Safety concerns need the right response.
RideAfrrik support is available for safety concerns involving riders, drivers, trips and other RideAfrrik activity.
Report a Safety Concern
Contact RideAfrrik support and provide the relevant details so the concern can be reviewed.
During a Ride
If a safety concern occurs during a trip, move to a safe location when possible and contact the appropriate emergency services when immediate assistance is required.
Rider Safety
Riders can contact support about safety concerns involving a driver, vehicle, pickup, trip or other RideAfrrik activity.
Driver Safety
Drivers can contact support about safety concerns involving a rider, trip, vehicle or other RideAfrrik activity.
Immediate Emergencies
RideAfrrik support does not replace emergency services. Contact the appropriate local emergency service when immediate emergency assistance is required.
Accounts & Access
Having trouble with your account?
Account support covers both rider and driver accounts.
Rider Account Access
Get help when you cannot access your rider account, need assistance with account information or have another rider account issue.
Driver Account Access
Get help when you cannot access your driver account, need assistance with registration information or have another driver account issue.
Password & Account Security
Protect your RideAfrrik account and contact support if you suspect that someone has accessed your account without permission.
Account Information
Contact support when you need help with information associated with your RideAfrrik account.
Contact Support
Still need help?
If you cannot find the answer you need here, contact the RideAfrrik team with the details of your question or issue.
Contact RideAfrrikRideAfrrik
Ready to move?
Get back to what you need to do. Ride with RideAfrrik or continue your journey as a driver.