1
Identify Your Trip
Identify the RideAfrrik trip during which you left the item behind and keep the relevant trip details available.
RideAfrrik Lost & Found
Left something behind?
Get help with an item left behind during a RideAfrrik trip. Provide your trip details and contact RideAfrrik support so the lost item can be reported and reviewed.
Start Here
What to do when you lose an item.
Follow these steps to report an item left behind during a RideAfrrik trip.
2
Describe the Item
Provide a clear description of the item, including identifying details that help RideAfrrik support understand what was left behind.
3
Contact Support
Contact RideAfrrik support with your trip details and lost-item information so the matter can be reviewed.
Lost Item Report
Give support the information needed to help.
Accurate trip and item information makes it easier for RideAfrrik support to review a lost-item report.
1
Provide the Trip Date
Tell RideAfrrik support the date of the trip during which the item was left behind.
2
Provide the Pickup and Destination
Provide the pickup location and destination associated with the trip.
3
Describe the Lost Item
Provide the item's type, appearance, colour, identifying features and any other useful details.
4
Contact RideAfrrik Support
Submit the available information to RideAfrrik support for review and assistance.
Information to Provide
Include the details that identify your trip and item.
The more complete your report is, the clearer the information available to RideAfrrik support.
Trip Details
Provide information that identifies the RideAfrrik trip connected to the lost item.
- Trip date.
- Pickup location.
- Destination.
- Relevant ride information.
Item Details
Describe the item clearly so the support team has useful information when reviewing your report.
- Type of item.
- Colour and appearance.
- Brand or identifying details.
- Where the item was left.
Contact Information
Provide the account or contact information required for RideAfrrik support to communicate with you.
- Relevant RideAfrrik account information.
- Preferred contact details.
- Additional information about the report.
Additional Details
Include any other information that helps explain when and where the item was last seen.
- Approximate location inside the vehicle.
- Time the item was last seen.
- Any identifying marks.
- Relevant circumstances surrounding the loss.
Riders & Drivers
Lost items can involve either side of the ride.
RideAfrrik handles lost-and-found reports connected to completed trips through its support process.
For Riders
If you leave an item in a RideAfrrik vehicle, identify the trip, describe the item and contact RideAfrrik support with the relevant information.
For Drivers
If a rider leaves an item in your vehicle, keep the item secure and contact RideAfrrik support with the relevant trip and item information.
Important Reminders
Keep the lost-and-found process safe.
Use the RideAfrrik support process and protect your personal account information while reporting a lost item.
Keep the Item Secure
If you find an item in a RideAfrrik vehicle, keep it secure and contact RideAfrrik support rather than sharing it publicly.
Protect Your Account
Do not share your RideAfrrik password, verification codes or other sensitive account credentials when reporting a lost item.
Use Accurate Information
Provide accurate trip and item details so the support team can properly review the report.
Contact Support
Need help finding a lost item?
Contact RideAfrrik support with your trip details and a description of the item you left behind.
Contact RideAfrrikRideAfrrik Support
We are here to help.
Report your lost item with the relevant trip details and contact RideAfrrik support for assistance.