Privacy matters to us.

1. About This Privacy Policy

RideAfrrik is a ride-hailing and mobility platform designed to connect riders and drivers through technology. This Privacy Policy describes how we may handle information in connection with your use of RideAfrrik and related services.

By using RideAfrrik, you acknowledge that information may be handled as described in this Privacy Policy, subject to applicable laws and regulations.

2. Information We May Collect

Depending on how you use RideAfrrik, we may collect or receive different types of information, including:

• Account and profile information, such as your name, email address, telephone number and other information you provide when creating or managing an account.
• Ride and service information, such as information associated with ride requests, bookings, trip activity and related transactions.
• Driver information, where applicable, when individuals register or operate as drivers on the platform.
• Communications and support information, including information you provide when contacting RideAfrrik or requesting assistance.
• Device and technical information, which may include information about the device, browser, application or technical environment used to access our services.
• Information you voluntarily provide, such as feedback, enquiries, reports or other content submitted through the platform.

3. How We Use Information

Information may be used for purposes such as:

• Providing, operating and managing RideAfrrik services.
• Facilitating connections between riders and drivers.
• Processing and managing ride-related activities and transactions.
• Communicating with you about your account, rides, enquiries or other service-related matters.
• Providing customer support and responding to requests.
• Protecting the security and integrity of the platform.
• Detecting, preventing and addressing fraud, misuse, abuse or other inappropriate activity.
• Understanding how the platform is used and improving our services and user experience.
• Complying with applicable legal, regulatory or lawful requirements.

4. How We Share Information

We may share information where reasonably necessary to operate RideAfrrik and provide requested services.

• With riders and drivers, where information is necessary to facilitate a requested ride or related service.
• With service providers that assist with technology, operations, communications, support, security or other functions necessary to operate the platform.
• For legal or safety reasons, where disclosure is required or permitted by applicable law or is reasonably necessary to protect users, the public, RideAfrrik or our rights.
• In connection with business changes, such as a merger, acquisition, restructuring, sale of assets or similar transaction.
• With your consent, where consent is required or appropriate.

5. Cookies and Similar Technologies

RideAfrrik may use cookies and similar technologies to support website functionality, remember preferences, understand usage, improve services and assist with security or other legitimate operational purposes.

The use of cookies and similar technologies may vary depending on the service or feature being used.

For more information, please see our Cookie Notice.

6. Communications

We may communicate with you regarding your account, requested services, support enquiries, security matters, changes to our services or other information necessary to operate RideAfrrik.

Where applicable, you may have choices regarding certain non-essential communications. Service-related communications may still be necessary for the operation and security of your account.

7. Data Security

RideAfrrik takes reasonable measures designed to protect information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, application, network or electronic transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your account information and access credentials.

8. Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, meet legal or regulatory obligations, resolve disputes, enforce agreements, protect the security of the platform or otherwise fulfil the purposes described in this Privacy Policy.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where applicable.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing is based on consent and withdrawal is permitted.
• Manage certain communication preferences.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

10. Third-Party Services and Links

RideAfrrik may use or interact with third-party services that support certain aspects of the platform. Third parties may have their own privacy policies and practices.

RideAfrrik may also provide links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites that we do not control.

11. Children's Privacy

RideAfrrik is not intended to be used by individuals who are not legally eligible to use the services under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by law.

12. International Data Transfers

Depending on where RideAfrrik, its users or its service providers operate, information may be processed or stored in jurisdictions different from the country in which you live.

Where applicable, we will take reasonable steps to handle information in accordance with applicable legal requirements governing such transfers.

13. Changes to This Privacy Policy

RideAfrrik may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

When changes are made, the updated policy will be published through the relevant RideAfrrik platform or website. The effective date at the beginning of this policy indicates when the current version took effect.