Drive Responsibly
Drivers follow applicable traffic laws, drive responsibly and keep their attention on the road.
RideAfrrik Safety
Safety comes first.
Safety is part of every RideAfrrik journey. Riders and drivers have responsibilities before, during and after every trip.
Our Approach
Everyone has a role in a safer ride.
RideAfrrik connects riders and drivers, and both sides play an important role in maintaining respectful and responsible trips.
Respect Others
Riders and drivers treat each other with respect throughout every RideAfrrik interaction and trip.
Protect Your Account
Riders and drivers protect their account credentials and report suspicious account activity.
Follow Ride Details
Riders and drivers use the ride information provided through RideAfrrik and communicate clearly when meeting for pickup.
Keep Vehicles Ready
Drivers keep the vehicle used for RideAfrrik trips in a condition suitable for safe transportation.
Report Concerns
Riders and drivers report safety concerns connected to RideAfrrik activity so the appropriate team can review them.
For Riders
Know your ride before you go.
Riders should review their ride information, meet the correct driver and follow practical safety habits throughout the trip.
Confirm the Ride
Check the ride information available to you before entering the vehicle.
Meet at the Pickup Location
Go to the pickup location shown for your ride and communicate clearly with your driver.
Use the Correct Vehicle
Confirm that the vehicle and driver correspond with the ride information provided through RideAfrrik before starting the trip.
Wear a Seat Belt
Wear a seat belt whenever one is available and required by applicable law.
Respect the Driver
Treat your driver respectfully and follow reasonable instructions related to a safe trip.
Report a Concern
Contact RideAfrrik support when you have a safety concern involving a ride or driver.
For Drivers
Drive responsibly on every trip.
Drivers are responsible for operating their vehicles safely, following applicable laws and treating every rider with respect.
Stay Focused on the Road
Keep your attention on driving and do not use your phone in a way that distracts you from operating the vehicle safely.
Follow Traffic Laws
Follow applicable traffic laws, road rules and requirements while completing RideAfrrik trips.
Keep the Vehicle Ready
Keep the vehicle used for RideAfrrik trips in a safe and suitable condition for transportation.
Confirm the Rider
Use the ride information provided through RideAfrrik to identify the rider and pickup associated with the trip.
Respect Riders
Treat riders respectfully and maintain professional conduct throughout every trip.
Report Safety Concerns
Contact RideAfrrik support when a safety concern arises involving a rider, trip or other RideAfrrik activity.
Every Trip
Safety before, during and after the ride.
Good safety practices continue throughout the complete RideAfrrik journey.
BEFORE THE RIDE
Start prepared.
Riders and drivers confirm the trip details and prepare for the pickup.
- Confirm the pickup location.
- Review the ride information.
- Meet at the correct pickup point.
- Drivers prepare the vehicle for the trip.
DURING THE RIDE
Travel responsibly.
Riders and drivers maintain respectful conduct throughout the trip.
- Drivers remain focused on driving.
- Drivers follow applicable traffic laws.
- Riders use available seat belts.
- Everyone treats each other respectfully.
AFTER THE RIDE
Complete the journey safely.
The trip ends at the destination, but safety responsibilities continue when concerns arise.
- Confirm that personal belongings are with you.
- Leave the vehicle safely.
- Report lost items through support.
- Report safety concerns to RideAfrrik.
Account Security
Protect your RideAfrrik account.
Account security is an important part of using RideAfrrik. Riders and drivers should keep their account information secure and report suspicious activity.
Protect Your Password
Keep your password private and do not share your account credentials with other people.
Use Your Own Account
Use the RideAfrrik account registered to you and do not allow another person to use it.
Watch for Suspicious Activity
Report activity that you do not recognize or believe may involve unauthorized access to your account.
Protect Sensitive Information
Do not include passwords, payment-card details or other sensitive information when requesting general support.
Report a Concern
Something does not feel right?
Contact RideAfrrik support when you need to report a safety concern involving a rider, driver, vehicle, trip or other RideAfrrik activity.
Contact RideAfrrik
For immediate emergencies
RideAfrrik support does not replace emergency services. If you are facing an immediate emergency or are in immediate danger, contact the appropriate local emergency service first.
RideAfrrik
Move with responsibility.
Riders and drivers share responsibility for creating respectful and safer RideAfrrik trips.